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Responding to COVID-19

New Trends in Social Workers’ Use of Information and Communication Technology

About the Course:

Information and Communication Technology (ICT) use became increasingly common for mental health providers in the years leading up to the COVID-19 pandemic. However, the COVID-19 pandemic changed the scope of ICT use for mental health providers globally. With in-person services abruptly restricted, almost all communication with clients shifted to ICTs. This study explores the significant paradigm shift toward ICTs that occurred as a result of the COVID-19 pandemic, affecting mental health providers on a global level. Additionally, the study discussed in this article/course details the impact of this transition upon mental health practice. In addition to discussing the paradigm shift and its impact upon the practice of mental health, this article/course also explores the implications for mental health providers and themes for practice and research in a post-COVID-19 world.

This course is based on the reading-based online article, Responding to COVID-19 created by Faye Mishna, PhD, Elizabeth Milne, and Marion Bogo in 2020.

Publication Date:

Clinical Social Work Journal volume 49, pages 484–494 (2021) Nov 2020

Course Material Authors

Course Material Authors authored the material only, and were not involved in creating this CE course. They are identified here for your own evaluation of the relevancy of the material this course is based on.

Faye Mishna, PhD
Dr. Mishna joined the Factor-Inwentash Faculty of Social Work in 1999 as an Assistant Professor. Her program of research focuses on bullying/cyber bullying and sexting among youth, informal cyber technology use in social work practice, and clinical practice. In 2016, she was awarded the Distinguished Recent Contributions Award from the Council of Social Work Education (U.S.A.). She is an Inaugural Fellow of the Society for Social Work and Research, a Fellow of the International Academy for Research in Learning Disabilities and has had multiple works published in peer reviewed journals.
Elizabeth Milne
Elizabeth Milne is a faculty member at the Factor-Inwentash Faculty of Social Work, University of Toronto, 246 Bloor St W, Toronto, ON, M5S 1V4, Canada.
Marion Bogo
Professor Marion Bogo was a faculty member at the Factor-Inwentash Faculty of Social Work, University of Toronto. Her research focused on university-community leadership and research dedicated to improving social work education. In this, she shone brilliantly and emerged as one of the world’s leading scholars in the field, becoming widely regarded in North America as “the dean of social work education research.” Professor Marion Bogo passed away on September 26, 2021.

Course Creator

Anna Lynn Hollis, Ph.D., School Psychologist
Anna Hollis, Ph.D., NCSP, is a nationally certified school psychologist currently living near Detroit, Michigan. She is licensed as a psychologist in 2 states (Michigan and South Carolina) and certified as a school psychologist in in 5 states (South Carolina, Michigan, Vermont, Pennsylvania, and Maryland). She is a member of the American Psychological Association (APA); the National Association of School Psychologists (NASP); the Michigan Association of School Psychologists (MASP); and the Association for Contextual Behavioral Science (ACBS). Dr. Hollis obtained her Ph.D. in School Psychology from the University of South Carolina. Her professional interests include Acceptance and Commitment Therapy (ACT); Positive Psychology; Trauma-Informed Practice; and Urban School Psychology.

Recommended For:

Counselors, marriage and family therapists, psychologists and social workers. This course is appropriate for all levels of knowledge.

Course Objectives:

After taking this course, you should be able to:

  1. Define and describe the term Information and Communication Technology (ICT) and discuss what types of communications would fall under the ICT umbrella.
  2. Identify and discuss how the COVID-19 pandemic impacted the use of Information and Communication Technology (ICT) in regard to the provision of mental health services.
  3. Describe the methodology and results of the current study, including the specific impacts of the abrupt changes in the use of Information and Communication Technology (ICT) upon mental health providers.
  4. Discuss the implications for mental health providers as a result of the significant changes in the use of Information and Communication Technology (ICT) which started as a result of the COVID-19 pandemic.
  5. Describe how mental health practice and research will be impacted by this paradigm shift in a Post-COVID world.


Disclosure of Relevant Financial Relationships

Disclosure of Relevant Financial Relationships

CE Learning Systems, LLC is an independent provider of continuing medical education. CE Learning Systems, LLC has no proprietary or financial interest in medical or healthcare products over which the FDA (USA) or EMA (EU) has regulatory authority.

In accordance with our disclosure policies, CE Learning Systems, LLC is committed to ensuring balance, independence, objectivity, and scientific rigor for all accredited continuing education. These policies include assigning relevance to, and mitigating, all perceived or real conflicts of interest between any individual with control over the content and any ineligible company (commercial interest).

Any individual with control over accredited content, including planner, faculty, and reviewer, is required to globally disclose:

  1. Individual relationship(s) or lack thereof, and its nature, with any/all ineligible company, and
  2. any investigational, off-label, or non-FDA approved content or discussion

CE Learning Systems, LLC has reviewed these disclosures, assigned relevance based on the relationship and scope of content, and identified those with the potential to compromise the goals and educational integrity of the education. Relevant relationships, or lack thereof, are shared with the learner.

Education has been independently peer-reviewed to validate content, mitigate identified conflicts of interest, and ensure:

  1. All recommendations involving clinical medicine is based on evidence that is accepted within the medical profession as adequate justification for their indications and contraindications in the care of patients.
  2. All scientific research referred to, reported, or used in accredited continuing education in support or justification of a patient care recommendation conforms to the generally accepted standards of experimental design, data collection, and analysis.
  3. Content is appropriate, fair and balanced, unbiased, referenced, and non-promotional.

The planners have reported the following: There are no relevant disclosures.

Course Material Authors

The authors have disclosed any disclosures within the material.

Course Creator: Anna Lynn Hollis, Ph.D., School Psychologist

No relevant financial relationships.

Commercial support

There is no commercial support for this distance-learning course.

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Course Number 103160
1.25 CE credit hour
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  • Reading-Based Online
Exam Fee $7.46
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