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Responding to COVID-19

New Trends in Social Workers’ Use of Information and Communication Technology

About the Course

Information and Communication Technology (ICT) use became increasingly common for mental health providers in the years leading up to the COVID-19 pandemic. However, the COVID-19 pandemic changed the scope of ICT use for mental health providers globally. With in-person services abruptly restricted, almost all communication with clients shifted to ICTs. This study explores the significant paradigm shift toward ICTs that occurred as a result of the COVID-19 pandemic, affecting mental health providers on a global level. Additionally, the study discussed in this article/course details the impact of this transition upon mental health practice. In addition to discussing the paradigm shift and its impact upon the practice of mental health, this article/course also explores the implications for mental health providers and themes for practice and research in a post-COVID-19 world.

This course is based on the reading-based online article, Responding to COVID-19 created by Faye Mishna, PhD, Elizabeth Milne, and Marion Bogo in 2020.

Publication Date:

Clinical Social Work Journal volume 49, pages 484–494 (2021) Nov 2020

Course Material Authors

Course Material Authors authored the material only, and were not involved in creating this CE course. They are identified here for your own evaluation of the relevancy of the material this course is based on.

Faye Mishna, PhD

Dr. Mishna joined the Factor-Inwentash Faculty of Social Work in 1999 as an Assistant Professor. Her program of research focuses on bullying/cyber bullying and sexting among youth, informal cyber technology use in social work practice, and clinical practice. In 2016, she was awarded the Distinguished Recent Contributions Award from the Council of Social Work Education (U.S.A.). She is an Inaugural Fellow of the Society for Social Work and Research, a Fellow of the International Academy for Research in Learning Disabilities and has had multiple works published in peer reviewed journals.

Elizabeth Milne

Elizabeth Milne is a faculty member at the Factor-Inwentash Faculty of Social Work, University of Toronto, 246 Bloor St W, Toronto, ON, M5S 1V4, Canada.

Marion Bogo

Professor Marion Bogo was a faculty member at the Factor-Inwentash Faculty of Social Work, University of Toronto. Her research focused on university-community leadership and research dedicated to improving social work education. In this, she shone brilliantly and emerged as one of the world’s leading scholars in the field, becoming widely regarded in North America as “the dean of social work education research.” Professor Marion Bogo passed away on September 26, 2021.

Course Creator

Anna Lynn Hollis, Ph.D., School Psychologist

Anna Hollis, Ph.D., NCSP, is a nationally certified school psychologist currently living near Detroit, Michigan. She is licensed as a psychologist in 2 states (Michigan and South Carolina) and certified as a school psychologist in in 5 states (South Carolina, Michigan, Vermont, Pennsylvania, and Maryland). She is a member of the American Psychological Association (APA); the National Association of School Psychologists (NASP); the Michigan Association of School Psychologists (MASP); and the Association for Contextual Behavioral Science (ACBS). Dr. Hollis obtained her Ph.D. in School Psychology from the University of South Carolina. Her professional interests include Acceptance and Commitment Therapy (ACT); Positive Psychology; Trauma-Informed Practice; and Urban School Psychology.

Recommended For:

Counselors, marriage and family therapists, psychologists and social workers. This course is appropriate for all levels of knowledge.

Course Objectives:

After taking this course, you should be able to:

  1. Define and describe the term Information and Communication Technology (ICT) and discuss what types of communications would fall under the ICT umbrella.
  2. Identify and discuss how the COVID-19 pandemic impacted the use of Information and Communication Technology (ICT) in regard to the provision of mental health services.
  3. Describe the methodology and results of the current study, including the specific impacts of the abrupt changes in the use of Information and Communication Technology (ICT) upon mental health providers.
  4. Discuss the implications for mental health providers as a result of the significant changes in the use of Information and Communication Technology (ICT) which started as a result of the COVID-19 pandemic.
  5. Describe how mental health practice and research will be impacted by this paradigm shift in a Post-COVID world.

Disclosure to Learners

Disclosure of Relevant Financial Relationships

CE Learning Systems adheres to the ACCME's Standards for Integrity and Independence in Accredited Continuing Medical Education. Any individuals in a position to control the content of a CE activity – including faculty, planners, reviewers, or others ― are required to disclose all relevant financial relationships with ineligible entities (formerly known as commercial interests).

The following relevant financial relationships have been disclosed by this activity's planners, faculty, and the reviewer:

Planners and Reviewers

The planners of this activity have reported that they have no relevant financial relationships.

Commercial support

There is no commercial support for this distance-learning course.

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Course Number 103160
1.25 CE credit hour
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  • Reading-Based Online
Exam Fee $7.46
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