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Refund and Grievance Policies

Refund Policy

At CE Learning Systems we're committed to providing a great experience for completing your CE courses. If you have questions or concerns about a purchase, please don't hesitate to contact us. We're here to help!

Unlimited Membership Purchase

For 90 days after the date of your membership purchase, if you try a course and don't like it we will refund your membership purchase, no questions asked. If you have taken more than 2 courses and change your mind within the 90 days, we'll happily refund your purchase minus the cost of the courses completed.

A membership purchased in conjunction with a curriculum for initial credentialing is refundable only if no more than one course has been completed.

Course Materials – Videos, Webinars, Premium Articles

Course Material purchases may be refunded up to 3 days after date of purchase if you have not completed the associated course.

Pay-as-you-go Credits and Exam Fees

Pay-as-you credits may be refunded any time up to 30 days from purchase. Only unused credits are refundable. Credits are considered used once you have started the exam for a course. Exam fees are refundable up to 30 days from purchase or until you start the course exam.

Grievance Policy

CE Learning Systems LLC is fully committed to conducting all activities in strict conformance with the ethical principles of professional associations that approved our organization to offer continuing education. We will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants.

The monitoring and assessment of compliance with these standards will be the responsibility of our organizational staff, and if needed, in consultation with continuing education advisory members. Our social work consultant is made aware of and involved in the grievance resolution process for all social workers.

While CE Learning Systems goes to great lengths to assure fair treatment for all participants and prevent potential problems, there will be occasional issues that come to the attention of staff that require intervention or action on the part of staff or the continuing education administrator. The following steps should serve as a guideline for handling such grievances.

All staff persons are encouraged to immediately resolve grievance issues to the satisfaction of the participant. If needed, staff may consult with the administrator or other advisory CE members.

Participants of our course can also direct all complaints to our staff, who can be reached calling toll free at 877-248-6789 or by email [email protected].

The administrator will evaluate all grievances and take any necessary corrective action, which may include:

  • specifically correcting the grievance to the person's satisfaction or
  • provide a partial or full refund of the course fee.

All complaints are carefully and regularly considered for course and service enhancement.

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