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Clinician Descriptions of Communication Strategies to Improve Treatment Engagement by Racial/Ethnic Minorities

About the Course:

Research has shown that individuals in underserved cultural groups can have some reluctance to engage in treatment or can prematurely end treatment based on communication issues between the individual and a medical/psychological provider. This is a systematic review of literature exploring types of communication affecting engagement in mental health settings among minorities. The authors offer recommendations for how clinicians may improve communication with clients from underserved populations to for how clinicians may help prevent these clients from disengaging from behavioral health services.

This course is based on the article, Clinician Descriptions of Communication Strategies to Improve Treatment Engagement by Racial/Ethnic Minorities created by Neil Krishan Aggarwal, M.D. in 2016.

Publication Date:


Course Material Authors

Neil Krishan Aggarwal, M.D.

Neil Krishan Aggarwal is an assistant professor of clinical psychiatry at Columbia University and a research psychiatrist at the New York State Psychiatric Institute. His areas of research interest are cultural psychiatry, cultural-competence training, and psychiatric anthropology. He has published multiple books and articles.

Matthew C. Pieh, M.D.

Matthew C. Pieh is a psychiatrist in New York and an assistant professor. He has had two papers published in peer reviewed journals.

Lisa Dixon, M.D., M.P.H.

Lisa Dixon is a Professor of Psychiatry at the Columbia University Medical Center, where she directs the Division of Behavioral Health Services and Policy Research and the Center for Practice Innovations, which goes by CPI, at the New York State Psychiatric Institute.

Course Creator

Sandi Cardaman

Sandi Cardaman has been a Licensed Mental Health Counselor for more than 15 years. She has worked with eating disorders, domestic violence and clients who are working with the dependency system.

Recommended For:

Counselors, marriage and family therapists, psychologists and social workers. This course is appropriate for all levels of knowledge.

Course Objectives:

  1. To describe previous research on communication problems contributing to difficulties with engagement of underserved populations in behavioral health treatment

  2. To describe several categories of problems affecting communication between clients in underserved populations and current providers

  3. To identify several strategies relevant to resolving common communication difficulties between clients in underserved populations and providers

Course Material

References for this course are found on pages 12-16.

Course Material

Exam Questions

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Course Number 102876
1.75 credit hour
Log in for credit hours relevant to your licensure.

  • Reading-Based Online
Exam Fee: $10.45 No exam fee with a membership package!

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