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The Promise of Mediation: The Transformative Approach to Conflict

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About the Course

The award-winning first edition of The Promise of Mediation, published ten years ago, is a landmark classic that changed the field’s understanding of the theory and practice of conflict intervention. That volume first articulated the “transformative model” of mediation, which greatly humanized the vision of how the mediation process could help parties in conflict. In the past decade, the transformative model has proved itself and gained increasing acceptance. It is now being used in such diverse arenas as workplace, community, family, organizational, and public policy conflicts, among others. In this new edition, the authors draw on a decade of work in theory development, training, practice, research, and assessment to present a thoroughly revised and updated account of the transformative model of mediation and its practical application. This book will strike a chord with anyone interested in humanizing our social institutions and building on a relational vision of society.

In this new edition, the authors draw on a decade of work in theory development, training, practice, research, and assessment to present a thoroughly revised and updated account of the transformative model of mediation and its practical application, including

  • a compelling description of how the field has moved toward increasing acceptance of the transformative model
  • a new and clearer presentation of the theory and practices of transformative mediation, with many concrete examples
  • a new case study that provides a vivid picture of the model in practice, with a commentary full of new information about how to use it effectively
  • clarifications of common misconceptions about the model
  • a vision for the future that shows how the model can coexist with other approaches and where the “market” for transformative mediation is emerging

This volume is a foundational resource on transformative practice, for both readers of the first edition and new readers – including mediators, facilitators, lawyers, administrators, human resource professionals, policymakers, and conflict resolution researchers and educators. More generally, this book will strike a chord with anyone interested in humanizing our social institutions and building on a relational vision of society.

This course is based on the book, The Promise of Mediation: The Transformative Approach to Conflict created by Joseph P. Folger, Ph.D. and Robert A. Baruch Bush, B.A., J.D.


Jossey-Bass, A Wiley Imprint

Publication Date:

(c) 2005 / New & Revised Edition (Hardcover)

Course Material Authors

Course Material Authors authored the material only, and were not involved in creating this CE course. They are identified here for your own evaluation of the relevancy of the material this course is based on.

Joseph P. Folger, Ph.D.

Joseph P. Folger, Ph.D. is a professor of Adult and Organizational Development at Temple University, where he teaches courses in third-party intervention, mediation, communication and conflict, small-group process, and team facilitation. He began his work as a practitioner at the Center for Conflict Resolution in Madison, Wisconsin, and has served on the boards of the Ann Arbor Mediation Center and the Center for Mediation in Higher Education. He is a former program chair for the National Conference on Peacemaking and Conflict Resolution, and has helped launch several mediation programs. Folger has published extensively in the mediation and communication fields, and is coauthor of the award-winning text Working Through Conflict: Strategies for Relationships, Groups and Organizations, now in its fifth edition. Folger has lectured extensively on the transformative framework of practice in the U.S. and abroad, and has conducted trainings in the model in diverse program settings.

Robert A. Baruch Bush, B.A., J.D.

Professor Bush's primary research and teaching interests relate to mediation and alternative dispute resolution (ADR). He co-authored The Promise of Mediation, which won the 1995 Annual Book Award from the International Association for Conflict Management. Professor Bush is also the author of many articles on mediation and alternative dispute resolution, including an award-winning study of mediator ethics, The Dilemmas of Mediation Practice. He is a regularly featured speaker and panelist at international, national, and regional conferences and programs on ADR. In recent years, Professor Bush has directed two major research projects on mediation, each funded by the Hewlett and Surdna Foundations. These projects engaged more than 50 mediation experts to work on enhancing the resources of the field in the key areas of practice, training, policy and research. Professor Bush has also served as consultant on dispute resolution to court and school systems in New York, California, and Florida, and as consultant scholar to the Hewlett Foundation's Conflict Theory Center Program. Most recently, he helped the United States Postal Service design a nationwide training program on mediating workplace conflicts. Professor Bush is a founder and director of the Institute for the Study of Conflict Transformation at Hofstra Law School. The Institute is a nonprofit research center devoted to furthering the understanding and practice of mediation. He has also worked as a Research Fellow at the Center for Comparative Judicial Studies in Florence, Italy, and at Yale Law School. At Hofstra, Professor Bush teaches several courses on mediation and ADR, including a survey course on ADR, an advanced seminar on mediation and a clinical course on mediation practice. He also regularly teaches the first-year course in Torts. He is a graduate of Stanford Law School, where he was a member of the Order of the Coif, and of Harvard University, from which he graduated magna cum laude and where he was a member of Phi Beta Kappa.

Course Creator

Recommended For:

This course is recommended for mediators, facilitators, lawyers, administrators, human resource professionals, psychologists, social workers, counselors, teachers, policymakers, conflict resolution researchers and educators, and anyone else interested in humanizing our social institutions and building a relational vision of society. It is appropriate for all levels of participants' knowledge.

Course Objectives:

After taking this course, you should be able to:

  1. Compare and contrast commonly held theoretical and philosophical approaches to the mediation field.
  2. Distinguish between transformative and settlement-oriented mediation, in terms of both ideology and practice.
  3. Explicate the transformative view of conflict and mediation.
  4. Apply transformative theory to the mediation of conflict.

Disclosure to Learners

Disclosure of Relevant Financial Relationships

CE Learning Systems adheres to the ACCME's Standards for Integrity and Independence in Accredited Continuing Medical Education. Any individuals in a position to control the content of a CE activity – including faculty, planners, reviewers, or others ― are required to disclose all relevant financial relationships with ineligible entities (formerly known as commercial interests).

The following relevant financial relationships have been disclosed by this activity's planners, faculty, and the reviewer:

Planners and Reviewers

The planners of this activity have reported that they have no relevant financial relationships.

Commercial support

There is no commercial support for this distance-learning course.

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Course Retired
Course Number 101053
7 CE credit hours
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Exam Fee $41.79
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