Best Practices in Critical Incident Response for the Workplace
Total CE Credit Hours: 3 Course Info URL: https://www.ce-credit.com/courses/102079
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The seminar, “Best Practices in Critical Incident Response in the Workplace – Online” provides a video training of best practices in critical incident response services. This course distinguishes between the role of the consultant in a critical incident response, and that of traditional therapy. The Crisis Care Network (CCN) approach to critical incident response is supported by the latest evidence based research in behavioral healthcare. It incorporates aspects of Psychological First Aid (PFA), the ACT model, and the unique characteristics of a crisis intervention in the workplace. This course covers:
-The latest research and best practices in critical incident response
- How critical incident response differs from a psychotherapeutic approach
- The consultant relationship as it relates to serving employers
- What we have learned about resiliency and post-traumatic stress disorder
- Common reactions experienced after a critical incident
- Overview of Psychological First Aid (PFA) Guidelines
- The CCN approach to critical incident response
- How to conduct one on one interventions, Interactive Group Briefings, and Educational Group Briefings in the workplace
This course is based on the reading-based online article, Best Practices in Critical Incident Response for the Workplace created by Dennis Potter, LMSW, CAADC, CCS, FAAETS, Jeff Gorter, MSW, and Judy Beahan, MSW in 2014.
Journal/Publisher:
Crisis Care Network
Publication Date:
2014
Course Material Authors
Course Material Authors authored the material only, and were not involved in creating this CE course. They are identified here for your own evaluation of the relevancy of the material this course is based on.
Dennis Potter, LMSW, CAADC, CCS, FAAETS
Dennis Potter, LMSW, CAADC, CCS, FAAETS, serves as Manager, Consultant Relations and Training for Crisis Care Network. He is a licensed social worker and certified addiction counselor. Dennis has received training and supervision in Cognitive Therapy from the Beck Institute in Philadelphia, PA. He has participated in a train the trainer courses in Motivational Interviewing and has provided this training to a variety of mental health, substance abuse agencies and in the business community. Dennis helped to form one of the first community based Crisis Response Teams in the country. He was one of the founding members of the Mid-West Michigan CISM Team and the Michigan Crisis Response Association. Dennis is recognized as a Fellow, by the American Academy of Experts in Traumatic Stress. To achieve this credential, he completed a comprehensive application and examination, along with supporting documentation, to validate his experience in working with survivors of traumatic events, knowledge of the literature, and level of education. Since 1989, Dennis has helped to train many of the CISM teams in Michigan and in 24 other states. He is frequently called upon for consultation after particularly difficult events. Dennis has conducted or consulted on all manner of traumatic events for communities, businesses, schools, police, fire and emergency services personnel, the U S Post Office, and community mental health agencies. He has presented at many local, state, regional, national and international conferences. Dennis has provided training in both Latvia and Denmark. He has presented at the last 10 International Critical Incident Stress Foundation (ICISF) World Congresses and was awarded the ICISF Excellence in Training and Educations Award at the ICISF 2011 World Congress.
Jeff Gorter, MSW
Jeff Gorter, MSW, is the EAP Account Executive for Crisis Care Network. Mr. Gorter brings over 27 years of clinical experience including consultation and extensive on-site critical incident response to businesses and communities. He has responded directly to the Sept. 11 terrorist attacks, Hurricane Katrina, the Virginia Tech shootings, the Deepwater Horizon Oil spill, and the earthquake/tsunami in Japan. He has conducted trainings and presented at the APA Annual Conference, the World Conference on Disaster Management, the International Society for Traumatic Stress Studies and at other state, national, and international venues on a variety of topics, including critical incident response. He currently serves on the Board of Directors of the Employee Assistance Society of North America.
Judy Beahan, MSW
Judy Beahan, MSW serves as Clinical Manager of Crisis Care Network. She manages training and development of the largest national provider network of Critical Incident Response Specialists to the workplace. Crisis Care Network responds 1,000 times per month following workplace tragedies to facilitate employee/organizational return to productivity.
From 1988 – 1998 Judy worked as an Employee Assistance Program Account Executive providing management consultation, training, program development, and customized workplace interventions. From 1998 – 2010 Judy served in program development and managerial roles in behavioral healthcare, served on crisis response teams and maintained a practice as a licensed therapist.
Additionally, Judy is a trained mediator, EMDR Level I, certified Journal to the Self Instructor, and certified QPR Gatekeeper Instructor for Suicide Prevention.
This course is recommended for health care professionals, especially psychologists, counselors, social workers, and nurses who seek knowledge about critical incident response services. It is appropriate for all levels of participants' knowledge.
Course Objectives:
After taking this course, you should be able to:
Recognize individual response to traumatic events in the context of resiliency
Demonstrate a broader understanding of Post-Traumatic Stress Disorder
Identify how evidence supported behavioral healthcare guides critical incident response practice standards
Interpret how to effectively and professionally manage a consulting relationship with an employer seeking critical incident response services
Practice the delivery of critical incident response services
Demonstrate how to apply Psychological First Aid (PFA) principles to small and large workgroups
Incorporate the ACT model into critical incident response
Disclosures
Disclosure of Relevant Financial Relationships
Disclosure of Relevant Financial Relationships
CE Learning Systems, LLC is an independent provider of continuing medical education. CE Learning Systems, LLC has no proprietary or financial interest in medical or healthcare products over which the FDA (USA) or EMA (EU) has regulatory authority.
In accordance with our disclosure policies, CE Learning Systems, LLC is committed to ensuring balance, independence, objectivity, and scientific rigor for all accredited continuing education. These policies include assigning relevance to, and mitigating, all perceived or real conflicts of interest between any individual with control over the content and any ineligible company (commercial interest).
Any individual with control over accredited content, including planner, faculty, and reviewer, is required to globally disclose:
Individual relationship(s) or lack thereof, and its nature, with any/all ineligible company, and
any investigational, off-label, or non-FDA approved content or discussion
CE Learning Systems, LLC has reviewed these disclosures, assigned relevance based on the relationship and scope of content, and identified those with the potential to compromise the goals and educational integrity of the education. Relevant relationships, or lack thereof, are shared with the learner.
Education has been independently peer-reviewed to validate content, mitigate identified conflicts of interest, and ensure:
All recommendations involving clinical medicine is based on evidence that is accepted within the medical profession as adequate justification for their indications and contraindications in the care of patients.
All scientific research referred to, reported, or used in accredited continuing education in support or justification of a patient care recommendation conforms to the generally accepted standards of experimental design, data collection, and analysis.
Content is appropriate, fair and balanced, unbiased, referenced, and non-promotional.
Planners
The planners have reported the following: There are no relevant disclosures.
Course Material Authors
The authors have disclosed any disclosures within the material.
Course Creator: Tyler Gibson
There are no relevant disclosures.
Commercial support
There is no commercial support for this distance-learning course.
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