Skip to main content

Best Practices in Critical Incident Response for the Workplace

To help ensure your CEs are relevant to your practice, we regularly retire courses that are no longer current. This course has been retired. It is no longer available.

We add new courses all the time. Try these categories:

About the Course:

The seminar, “Best Practices in Critical Incident Response in the Workplace – Online” provides a video training of best practices in critical incident response services. This course distinguishes between the role of the consultant in a critical incident response, and that of traditional therapy. The Crisis Care Network (CCN) approach to critical incident response is supported by the latest evidence based research in behavioral healthcare. It incorporates aspects of Psychological First Aid (PFA), the ACT model, and the unique characteristics of a crisis intervention in the workplace. This course covers:

-The latest research and best practices in critical incident response
- How critical incident response differs from a psychotherapeutic approach
- The consultant relationship as it relates to serving employers
- What we have learned about resiliency and post-traumatic stress disorder
- Common reactions experienced after a critical incident
- Overview of Psychological First Aid (PFA) Guidelines
- The CCN approach to critical incident response
- How to conduct one on one interventions, Interactive Group Briefings, and Educational Group Briefings in the workplace

This course is based on the reading-based online article, Best Practices in Critical Incident Response for the Workplace created by Dennis Potter, LMSW, CAADC, CCS, FAAETS, Jeff Gorter, MSW, and Judy Beahan, MSW in 2014.

Journal/Publisher:

Crisis Care Network

Publication Date:

2014

Course Material Authors

Dennis Potter, LMSW, CAADC, CCS, FAAETS

Dennis Potter, LMSW, CAADC, CCS, FAAETS, serves as Manager, Consultant Relations and Training for Crisis Care Network. He is a licensed social worker and certified addiction counselor. Dennis has received training and supervision in Cognitive Therapy from the Beck Institute in Philadelphia, PA. He has participated in a train the trainer courses in Motivational Interviewing and has provided this training to a variety of mental health, substance abuse agencies and in the business community. Dennis helped to form one of the first community based Crisis Response Teams in the country. He was one of the founding members of the Mid-West Michigan CISM Team and the Michigan Crisis Response Association. Dennis is recognized as a Fellow, by the American Academy of Experts in Traumatic Stress. To achieve this credential, he completed a comprehensive application and examination, along with supporting documentation, to validate his experience in working with survivors of traumatic events, knowledge of the literature, and level of education. Since 1989, Dennis has helped to train many of the CISM teams in Michigan and in 24 other states. He is frequently called upon for consultation after particularly difficult events. Dennis has conducted or consulted on all manner of traumatic events for communities, businesses, schools, police, fire and emergency services personnel, the U S Post Office, and community mental health agencies. He has presented at many local, state, regional, national and international conferences. Dennis has provided training in both Latvia and Denmark. He has presented at the last 10 International Critical Incident Stress Foundation (ICISF) World Congresses and was awarded the ICISF Excellence in Training and Educations Award at the ICISF 2011 World Congress.

Jeff Gorter, MSW

Jeff Gorter, MSW, is the EAP Account Executive for Crisis Care Network. Mr. Gorter brings over 27 years of clinical experience including consultation and extensive on-site critical incident response to businesses and communities. He has responded directly to the Sept. 11 terrorist attacks, Hurricane Katrina, the Virginia Tech shootings, the Deepwater Horizon Oil spill, and the earthquake/tsunami in Japan. He has conducted trainings and presented at the APA Annual Conference, the World Conference on Disaster Management, the International Society for Traumatic Stress Studies and at other state, national, and international venues on a variety of topics, including critical incident response. He currently serves on the Board of Directors of the Employee Assistance Society of North America.

Judy Beahan, MSW

Judy Beahan, MSW serves as Clinical Manager of Crisis Care Network. She manages training and development of the largest national provider network of Critical Incident Response Specialists to the workplace. Crisis Care Network responds 1,000 times per month following workplace tragedies to facilitate employee/organizational return to productivity.
From 1988 – 1998 Judy worked as an Employee Assistance Program Account Executive providing management consultation, training, program development, and customized workplace interventions. From 1998 – 2010 Judy served in program development and managerial roles in behavioral healthcare, served on crisis response teams and maintained a practice as a licensed therapist.
Additionally, Judy is a trained mediator, EMDR Level I, certified Journal to the Self Instructor, and certified QPR Gatekeeper Instructor for Suicide Prevention.

Course Creator

Tyler Gibson

Recommended For:

This course is recommended for health care professionals, especially psychologists, counselors, social workers, and nurses who seek knowledge about critical incident response services. It is appropriate for all levels of participants’ knowledge.

Course Objectives:

  1. Recognize individual response to traumatic events in the context of resiliency

  2. Demonstrate a broader understanding of Post-Traumatic Stress Disorder

  3. Identify how evidence supported behavioral healthcare guides critical incident response practice standards

  4. Interpret how to effectively and professionally manage a consulting relationship with an employer seeking critical incident response services

  5. Practice the delivery of critical incident response services

  6. Demonstrate how to apply Psychological First Aid (PFA) principles to small and large workgroups

  7. Incorporate the ACT model into critical incident response

This material is provided by R3 Continuum.

This material is provided by R3 Continuum.

Exam Questions

All exam questions for the course are visible on this page for members of CE-Credit.com.

Membership is free, and you can sign up today! You'll only pay when you're ready to purchase a course, or if you take advantage of the Unlimited Package.

If you're already a member, please log in to see the exam questions for this and all other courses.

FAQs

  • Is this course approved for my continuing education requirements?

    Yes, most likely. Look Up Your State Board for more detailed information. Logged-in site members will see the relevant approval information displayed in the Approvals tab for every course.

  • Do you have special accommodations for my disability (ADA)?

    Please contact us! We would be happy to accommodate your needs right away, and your input will help us make CE-Credit.com more accessible for future users too.

  • How do I enroll in this course?

    Use the Enroll In This Course button and just follow the instructions! You don't pay anything until you're ready to take an exam.

  • What do I have to do to complete the course?

    To complete the course, review the course objectives, then review the material, and then pass the exam with a score of 75% or greater and lastly complete an evaluation.

  • How do I access the materials?

    Most of our courses are based on online articles available for free to the public. Some courses, such as those based on books, require that you purchase the material. Use the Course Materials tab above for more info. You don't need to enroll in the course to access materials, whether free or paid. So you always know what you're getting into before you commit to taking the course.

  • How do I get my certificate?

    Your certificate will be available to download or email immediately when you pass the course exam and complete the evaluation.

  • Can I contact you for more help?

    Yes! Use the Help widget at the bottom-right of the screen anywhere on CE-Credit.com to search our help docs, or to ask our support team for help.

Unavailable

Categorized in:

Course Number 102079
3 credit hours
Log in for credit hours relevant to your licensure.

  • Reading-Based Online
Exam Fee: No Longer Available

No Cost Materials

4.7 out of 5
103 members have taken this course

Try a free CE course.

Get started by trying a free course of your choice. No payment info required!

Sign Up Free
Abstract image of people, a PC and books