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EAP Critical Incident Response: A Multi-Systemic Resiliency Approach

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About the Course:

Providing crisis intervention in workplaces requires an ability to integrate four systems: the organization and its leadership, employees and their well-being, the EAP and its standard of care, and you the responder. A workplace reaching out needs help in pivoting from chaos and disruption to stability and optimism. You will learn the clinical foundations of stress reactions, bereavement and resilience. Then, learn to apply interventions based on grounded research to assist organizations and their employees within the EAP framework. This course integrates interventions and concepts from Psychological First Aid, Cognitive Therapy, Solution Focused Brief Therapy, and Positive Psychology to help move the individual and organization towards recovery.

Please Note The online portion is followed by a live, 1 hour coaching session designed to integrate concepts into practical application in the field. This training meets the needs to become a crisis responder for Crisis Care Network.

This course is based on the recorded webinar, EAP Critical Incident Response: A Multi-Systemic Resiliency Approach created by Robert Intveld, LCSW in 2013.

Publication Date:

3rd Edition 2013

Course Material Author

Robert Intveld, LCSW

Robert Intveld, LCSW, has been in the EAP and Critical Incident Response field since 1991. His first major response was the first bombing of the World Trade Center in 1993. His continued interest in EAP response work brought him to responding to such incidents as the shooting at Columbine, HS, Bombing in OK City, Crash of Egypt Air Flight 990, Events of 9/11 in NYC, Katrina, Gulf Oil Spill, Shooting in Tucson, Hurricane Sandy, and most recently, the shooting at the elementary school in CT. In between these events, Robert has assisted in hundreds of bank robberies, employee deaths, layoffs and tragic accidents. It wasn’t until after the events of 9/11 did Robert begin to develop online trainings and Robert Douglas and Associates was born.

Course Creator

Tyler Gibson

Recommended For:

This course is recommended for health care professionals; especially psychologists, counselors and social workers who seek knowledge about providing crisis intervention in the workplace. It is appropriate for an intermediate level of participants’ knowledge.

Course Objectives:

  1. Demonstrate the necessary skills to enter a variety of workplaces and provide crisis intervention to the employees, leadership, and the organization as a whole.

  2. Demonstrate how to assume a consultative role as an Employee Assistance Program professional when responding to a critical incident that has impacted a workplace.

  3. Explain how to accurately assess employee and organizational impact.

  4. Identify the various types of onsite interventions and under what circumstances to use them.

  5. Describe how to move from organizational distress to creating an environment of stability and optimism.

Use our CE Approvals tool to look up your state requirements and how can help you meet them, or log in to your member account to show approvals relevant to your licensure.

American Academy of Health Care Providers in the Addictive Disorders (AAHCPAD)

6 credit hours

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American Psychological Association (APA)

6 credit hours

CE Learning Systems is approved by the American Psychological Association to sponsor continuing education for psychologists. CE Learning Systems maintains responsibility for this program and its content.

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Commission on Dietetic Registration (CDR)

6 ce credit hours

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NAADAC, the Association for Addiction Professionals (NAADAC)

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National Association of School Psychologists (NASP)

6 credit hours

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EAP Critical Incident Response

Exam Questions

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Course Retired
Course Number 101969
6 credit hours
Log in for credit hours relevant to your licensure.

  • Recorded Webinar
Exam Fee: No Longer Available
4.54 out of 5
134 members have taken this course