Skip to main content

The Promise of Mediation: The Transformative Approach to Conflict

To help ensure your CEs are relevant to your practice, we regularly retire courses that are no longer current. This course has been retired. It is no longer available.

We add new courses all the time. Try these categories:

About the Course:

The award-winning first edition of The Promise of Mediation, published ten years ago, is a landmark classic that changed the field’s understanding of the theory and practice of conflict intervention. That volume first articulated the “transformative model” of mediation, which greatly humanized the vision of how the mediation process could help parties in conflict. In the past decade, the transformative model has proved itself and gained increasing acceptance. It is now being used in such diverse arenas as workplace, community, family, organizational, and public policy conflicts, among others. In this new edition, the authors draw on a decade of work in theory development, training, practice, research, and assessment to present a thoroughly revised and updated account of the transformative model of mediation and its practical application. This book will strike a chord with anyone interested in humanizing our social institutions and building on a relational vision of society.

In this new edition, the authors draw on a decade of work in theory development, training, practice, research, and assessment to present a thoroughly revised and updated account of the transformative model of mediation and its practical application, including

  • a compelling description of how the field has moved toward increasing acceptance of the transformative model
  • a new and clearer presentation of the theory and practices of transformative mediation, with many concrete examples
  • a new case study that provides a vivid picture of the model in practice, with a commentary full of new information about how to use it effectively
  • clarifications of common misconceptions about the model
  • a vision for the future that shows how the model can coexist with other approaches and where the “market” for transformative mediation is emerging

This volume is a foundational resource on transformative practice, for both readers of the first edition and new readers – including mediators, facilitators, lawyers, administrators, human resource professionals, policymakers, and conflict resolution researchers and educators. More generally, this book will strike a chord with anyone interested in humanizing our social institutions and building on a relational vision of society.

This course is based on the book, The Promise of Mediation: The Transformative Approach to Conflict created by Joseph P. Folger, Ph.D. and Robert A. Baruch Bush, B.A., J.D.


Jossey-Bass, A Wiley Imprint

Publication Date:

© 2005 / New & Revised Edition (Hardcover)

Course Material Authors

Joseph P. Folger, Ph.D.

Joseph P. Folger, Ph.D. is a professor of Adult and Organizational Development at Temple University, where he teaches courses in third-party intervention, mediation, communication and conflict, small-group process, and team facilitation. He began his work as a practitioner at the Center for Conflict Resolution in Madison, Wisconsin, and has served on the boards of the Ann Arbor Mediation Center and the Center for Mediation in Higher Education. He is a former program chair for the National Conference on Peacemaking and Conflict Resolution, and has helped launch several mediation programs. Folger has published extensively in the mediation and communication fields, and is coauthor of the award-winning text Working Through Conflict: Strategies for Relationships, Groups and Organizations, now in its fifth edition. Folger has lectured extensively on the transformative framework of practice in the U.S. and abroad, and has conducted trainings in the model in diverse program settings.

Robert A. Baruch Bush, B.A., J.D.

Professor Bush’s primary research and teaching interests relate to mediation and alternative dispute resolution (ADR). He co-authored The Promise of Mediation, which won the 1995 Annual Book Award from the International Association for Conflict Management. Professor Bush is also the author of many articles on mediation and alternative dispute resolution, including an award-winning study of mediator ethics, The Dilemmas of Mediation Practice. He is a regularly featured speaker and panelist at international, national, and regional conferences and programs on ADR. In recent years, Professor Bush has directed two major research projects on mediation, each funded by the Hewlett and Surdna Foundations. These projects engaged more than 50 mediation experts to work on enhancing the resources of the field in the key areas of practice, training, policy and research. Professor Bush has also served as consultant on dispute resolution to court and school systems in New York, California, and Florida, and as consultant scholar to the Hewlett Foundation’s Conflict Theory Center Program. Most recently, he helped the United States Postal Service design a nationwide training program on mediating workplace conflicts. Professor Bush is a founder and director of the Institute for the Study of Conflict Transformation at Hofstra Law School. The Institute is a nonprofit research center devoted to furthering the understanding and practice of mediation. He has also worked as a Research Fellow at the Center for Comparative Judicial Studies in Florence, Italy, and at Yale Law School. At Hofstra, Professor Bush teaches several courses on mediation and ADR, including a survey course on ADR, an advanced seminar on mediation and a clinical course on mediation practice. He also regularly teaches the first-year course in Torts. He is a graduate of Stanford Law School, where he was a member of the Order of the Coif, and of Harvard University, from which he graduated magna cum laude and where he was a member of Phi Beta Kappa.

Course Creator

Keith Gibson, Ph.D.

Recommended For:

This course is recommended for mediators, facilitators, lawyers, administrators, human resource professionals, psychologists, social workers, counselors, teachers, policymakers, conflict resolution researchers and educators, and anyone else interested in humanizing our social institutions and building a relational vision of society. It is appropriate for all levels of participants’ knowledge.

Course Objectives:

  1. Compare and contrast commonly held theoretical and philosophical approaches to the mediation field.

  2. Distinguish between transformative and settlement-oriented mediation, in terms of both ideology and practice.

  3. Explicate the transformative view of conflict and mediation.

  4. Apply transformative theory to the mediation of conflict.

Use our CE Approvals tool to look up your state requirements and how can help you meet them, or log in to your member account to show approvals relevant to your licensure.

American Academy of Health Care Providers in the Addictive Disorders (AAHCPAD)

7 CE credit hours

More Info

American Psychological Association (APA)

7 CE credit hours

CE Learning Systems is approved by the American Psychological Association to sponsor continuing education for psychologists. CE Learning Systems maintains responsibility for this program and its content.

More Info

Commission on Dietetic Registration (CDR)

7 CE credit hours

More Info

National Association of School Psychologists (NASP)

7 CPD hours

More Info

Exam Questions

All exam questions for the course are visible on this page for members of

Membership is free, and you can sign up today! You'll only pay when you're ready to purchase a course, or if you take advantage of the Unlimited Package.

If you're already a member, please log in to see the exam questions for this and all other courses.

Course Retired
Course Number 101053
7 credit hours
Log in for credit hours relevant to your licensure.

  • Book
Exam Fee: No Longer Available
4.39 out of 5
61 members have taken this course


  • Is this course approved for my continuing education requirements?

    Yes, most likely. Look Up Your State Board for more detailed information. Logged-in site members will see the relevant approval information displayed in the Approvals tab for every course.

  • Do you have special accommodations for my disability (ADA)?

    Please contact us! We would be happy to accommodate your needs right away, and your input will help us make more accessible for future users too.

  • How do I enroll in this course?

    Use the Enroll In This Course button and just follow the instructions! You don't pay anything until you're ready to take an exam.

  • What do I have to do to complete the course?

    To complete the course, review the course objectives, then review the material, and then pass the exam with a score of 75% or greater and lastly complete an evaluation.

  • How do I access the materials?

    Most of our courses are based on online articles available for free to the public. Some courses, such as those based on books, require that you purchase the material. Use the Course Materials tab above for more info. You don't need to enroll in the course to access materials, whether free or paid. So you always know what you're getting into before you commit to taking the course.

  • How do I get my certificate?

    Your certificate will be available to download or email immediately when you pass the course exam and complete the evaluation.

  • Can I contact you for more help?

    Yes! Use the Help widget at the bottom-right of the screen anywhere on to search our help docs, or to ask our support team for help.

Try a free CE course.

Get started by trying a free course of your choice. No payment info required!

Sign Up Free
Abstract image of people, a PC and books