3005: Alert and Alive : Defusing Anger and Violence in the Workplace

About the Course:

Unlike dozens of texts on workplace violence, this is an extremely informative, “how to” training text on defusing anger, hostility, and threatening behavior in the workplace. Dr. Paulk describes numerous “field tested” defusing techniques (both verbal and non-verbal), how to effectively plan confrontations, when to utilize appropriate disciplinary options, coordinating psychological rehabilitation of violent behavior (while avoiding ADA claims), and how to safely plan and monitor the termination of the potentially violent employee. Each chapter contains learning objectives, illustrative case studies, and learning checks. A sample violence policy is also included.

Author

Daniel Paulk, Ph.D.

About the Authors:

Dr. Paulk, Ph.D., has more than 10 years of experience as a crisis psychologist handling threat of violence and crisis management situations for more than 500 companies and schools in the United States. At Crisis Protocol, Inc, in Atlanta, Dr. Paulk is a senior consultant and provides extensive consulting, training and intervention services to companies and schools to prepare for and respond to situations such as armed robberies, shootings, accidental deaths, suicides and other violence-related incidents. He has published three college textbooks and authored four audio-visual programs for Human Relations Media on a variety of psychological topics. Dr. Paulk also contributed to numerous articles on workplace issues for National Business Employment Weekly and has served as a crisis response expert for articles that have appeared in The Wall Street Journal, Employment Management, Health & Safety, Disaster Resource Journal, Human Capital, and other national publications.

Course Objectives:

1. To recognize some of the “behavioral indicators” of potential violence

2. To identify and describe the various kinds of threatening behavior and conduct

3. To identify techniques to stabilize angry individuals and keep them from escalating

4. To plan effective “confrontation” meetings with hostile employees (e.g., a disciplinary meeting, referral for psychological help, or a termination scenario)